His Management of service operations, c1978: t.p. (W. Earl Sasser) Data from MTI for The New space race [VR] 1983 (William E. Sasser, Jr; prof. of business admin., Harvard Business School advisor)
から見よ参照
Sasser, William E. (William Earl) Sasser, W. Earl, Jr.
著者名典拠詳細を表示